Important Information
Policies
To help make your stay at Heritage Hotel, Golf, Spa & Conf Ctr, BW Premier Collection in Southbury as comfortable and enjoyable as possible, please take a moment to review the hotel policies below. These guidelines cover important details such as check-in and check-out times, guests, children, pets, and payments, so you know what to expect throughout your stay.
Straightforward resort policies supporting smooth and comfortable Connecticut stays.
Check-In and Check-Out
Check-in at Heritage Hotel, Golf, Spa & Conf Ctr, BW Premier Collection Southbury generally begins during the afternoon, while check-out takes place before midday. Front desk services remain available for guests arriving later in the evening or attending nearby events.
Identification Requirements
Guests checking into the hotel are typically required to provide valid government-issued identification along with a payment method. Minimum age requirements apply for independently reserved room accommodations.
Smoking Regulations
Smoking is not permitted inside guest rooms or indoor public hotel spaces. Outdoor designated smoking areas may be available on portions of the property grounds.
Cancellation Policies
Cancellation terms vary depending on reservation type, travel dates, and selected booking conditions. Flexible reservations often allow later modifications, while discounted rates may include stricter cancellation deadlines.
Golf and Spa Reservations
Golf tee times and spa appointments may require advance reservations depending on seasonal demand, event schedules, and weekend occupancy levels throughout the property.
Event and Conference Guidelines
Conference facilities and event spaces operate under separate booking agreements depending on the size and structure of each gathering. Wedding and corporate event guests may receive additional scheduling information before arrival.
Accessibility Information
Accessible public spaces, elevators, and specially designed room accommodations are available throughout Heritage Hotel, Golf, Spa & Conf Ctr, BW Premier Collection Southbury for guests requiring additional mobility support during their stay.